Parsimony — Getting started
Getting started
and support.
Parsimony doesn't run a separate documentation site. Automate is self-serve, so its help is built into the product. Cloud ERP, chat, and voice are configured for you, so the setup steps live in your written plan and your onboarding calls. This page is the honest map: what getting started looks like for each product, the real references that exist, and how to reach a person.
- Automate: self-serve at Stripe, help built into the product
- Cloud ERP, chat, voice: set up by Parsimony on the scoping call
- Support info@parsimony.com · +1 (307) 284-5523
Contents
01 — Getting started by product
Four products, two ways in.
Automate you set up yourself in minutes. Cloud ERP, chat, and voice are scoped on a call and set up by Parsimony. Neither path leaves you a manual to hunt through — here is what each one actually involves.
- 01
Parsimony Automate
Self-serve. Pick a plan on the pricing page, check out at Stripe, and the free trial starts (30-day trial on Startup, 7-day trial on Professional and Premium). Automate's own onboarding walks you through connecting your calendar, pipeline, and website once you're in; the optional $349-a-month support plan adds live chat, tickets, and Zoom help from people who know the product.
- 02
Cloud ERP
Quoted, then run by Parsimony. Setup starts with an assessment call, then a written go-live plan: discovery, data migration and reconciliation, workflow configuration, training for every role, and a cutover weekend. Typically weeks, not quarters.
- 03
AI chat agents
Self-serve. Sign up at chat.parsimony.com, upload your handbooks, FAQs, and catalog or paste your site, and embed the agent on your website; every package starts with a 15-day free trial. Custom integrations and ERP-connected agents are scoped separately.
- 04
AI voice agents
Self-serve. A voice agent is in every Parsimony Chat package, with free minutes to start: upload what it should know, connect the calendar, forward your existing number, and test it during the 15-day trial. Scoped deployments get the script written from your real calls and tested with you.
02 — Reference
What we point to outside this site.
Parsimony builds and hosts on open-source and vendor platforms. Their own documentation is the reference for using the software; ours is the reference for the plan we build with you.
Reference
ERPNext user documentation
The official manual for ERPNext itself: modules, fields, and workflows. Parsimony configures and hosts ERPNext; this is the vendor's reference for using it day to day.
Reference
Frappe Cloud
The hosting platform Cloud ERP runs on: infrastructure, backups, and platform status. Parsimony manages your site on it; Frappe Cloud is the underlying host.
Reference
Legacy support FAQ
Older frequently-asked questions from Parsimony's previous site. Kept here until it is folded into this page.
03 — Support
Can't find what you need? Call a person.
No ticket queue to guess at. Email, call, or use the contact form and it reaches someone who can answer or route it to the team that built your setup.
Phone answered Mon–Fri.
04 — Questions
What people ask before they start.
- 01
Is there a separate Parsimony docs site?
No. Automate's help is built into the product once you sign up. Cloud ERP, chat, and voice are configured for you by Parsimony, so the setup steps live in your written plan and your onboarding calls, not in a public manual. This page links the real product pages and the upstream references that do exist.
- 02
Where do I find the ERPNext user manual?
At docs.erpnext.com, maintained by Frappe, the company behind ERPNext. Parsimony hosts and configures the system; the manual covers using ERPNext itself.
- 03
I'm on Automate. How do I get help?
The base plan includes the product's own in-app help. If you want a person, the $349-a-month support plan adds live chat, tickets, and Zoom sessions with people who know Automate. Add it from the pricing page or call us.
- 04
I'm on Cloud ERP, chat, or voice. Who do I call after go-live?
The same team that built it. Support is included the way it's scoped in your written agreement; call or email and we route it to whoever owns your account.
- 05
How fast do you respond?
A person answers the phone at +1 (307) 284-5523, Mon–Fri. Email at info@parsimony.com or the contact form gets a reply the same business day in most cases.
Pricing
Automate and Parsimony Chat are self-serve.
Cloud ERP is quoted.
Parsimony Chat, the AI chat and voice agents, is $97 / $197 / $497 a month with a 15-day free trial — see the Chat packages. Parsimony Automate is $57 / $199 / $497 a month with a free trial on every plan (30 days on Startup, 7 on Professional and Premium) — see the Automate plans. Cloud ERP is quoted to the job: call or send the form and we put a package together.
- 01Quoted
Cloud ERP
Managed ERPNext on Frappe Cloud. Quoted to the job; the $999 operations analysis is the fixed-price first step.
- 02$97 / $197 / $497 a month · self-serve
Parsimony Chat — AI chat and voice agents
Chat on your site, voice on your phone line, trained on what you upload. 15-day free trial. No credit card required.
- 03$57 / $199 / $497 a month · self-serve
Automate
CRM, funnels, two-way text, workflows, and websites on one login.