SUPPORT
Need a “hand up”?
We are committed to helping you to get the most out of our systems.
Check out the resources below,
And if you still have questions, please contact us..
Resources
Manual
Every Parsimony system comes with an updated copy of the Parsimony Manual. The manual is located under the “Help” drop down in the top right hand corner.
Community Discussion Board
Join us on Discuss to get help and help each other.
FAQ
Click on our FAQ page to look for answer to the most frequent questions
“How To” Videos
There is a growing library of videos on our YouTube Channel
Actions
Create a Support Issue
Current customers can create a Support Issue by emailing [email protected]. Please try to give a clear explanation and include error messages and screenshots if possible.
We will respond as quickly as possible and promise a reply within 24 hours.
Schedule a Call (Demonstration / Pre-sale)
Prospective customers can schedule a Demonstration and Q&A Zoom call by asking [email protected] for a demonstration appointment.
Upgrade/Downgrade/Cancel Service
Customers can change or cancel their service on our Account Update page. If you face challenges please don't hesitate to contact [email protected].